Consumer Feedback or Complaints

Account holders wishing to contact Delta's management team to provide feedback or a complaint regarding any experience with Delta or its employees may direct their e-mail comments to ombudsman@delta-mgt.com. Please note that federal debt collection laws prohibit the ombudsman from discussing collection issues through e-mail. If you require a response, please provide your account number, mailing address and/or telephone number in the e-mail. You can also contact Delta by phone at (800) 688-6337 mail your correspondence to the below address.

Delta Management Associates, Inc.
P.O. Box 9191
Chelsea, MA 02150-9191

Consumer Inquiries

Ascendium and OSFA

Delta Management Associates, Inc.
P.O. Box 9242
Chelsea, MA 02150-9242
Toll-free Phone: (855) 282-5983
Mon – Thurs: 8 AM to 9 PM EST / Friday 8 AM to 5 PM EST
E-mail: mgt@deltamanagementassociates.com

Education Credit Management Corporation (ECMC) Accounts

Delta Management Associates, Inc.
P.O. Box 9148
Chelsea, MA 02150-9148
Toll-free Phone: (877) 271-5205
Mon – Thurs: 8 AM to 9 PM EST / Friday 8 AM to 5 PM EST
E-mail: mgt@deltamanagementassociates.com

All Other Accounts

Delta Management Associates, Inc.
P.O. Box 9191
Chelsea, MA 02150-9191
Toll-free Phone: (800) 688-6337
Mon – Thurs: 8 AM to 9 PM EST / Friday 8 AM to 5 PM EST
E-mail: mgt@deltamanagementassociates.com

Client Services & Business Development Inquiries

Delta Management Associates, Inc.
P.O. Box 9191
Chelsea, MA 02150-9191
Phone: (617) 884-9444
Toll-free Phone: (800) 688-6337
Mon – Thurs: 8 AM to 9 PM EST / Friday 8 AM to 5 PM EST
Fax: (617) 884-8670
E-mail: purchasing@deltamanagementassociates.com